Shipping Policy

We aim to get your order packed and on its way as quickly as possible.

Where We Deliver

We currently deliver to UK mainland addresses only.

If you are unsure whether we can deliver to your address, please contact us before placing your order.

Dispatch Times

Our standard dispatch time is 1–2 working days.

Orders are dispatched Monday to Friday, excluding bank holidays.

If you select Express Shipping at checkout, your order will be prioritised for faster processing and delivery.

During particularly busy periods, promotions or seasonal events, dispatch times may occasionally be slightly longer. We'll always do our best to get your order out as quickly as possible.

Delivery Times

Once your order has been dispatched, our estimated delivery times are:

• Standard Delivery: 2–4 working days
• Express Delivery: 1–2 working days

Delivery times are estimates and begin from the date your order is dispatched.

While the vast majority of orders arrive within these timescales, delays can occasionally happen once a parcel is with the courier.

Delivery Charges

Available delivery options and the relevant shipping costs will be displayed at checkout before you complete your order.

Courier & Tracking

Our main delivery partner is Evri.

Once your order has been dispatched, you will automatically receive tracking information so you can follow your parcel's journey.

Please allow a little time for the tracking information to update after receiving your dispatch notification.

Incorrect Delivery Address

Please make sure your delivery address is correct before completing your order.

If you notice a mistake, contact us as soon as possible. If your order hasn't yet been dispatched, we'll be happy to update the delivery address for you.

Unfortunately, once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Missing or Delayed Parcels

If your parcel hasn't arrived within the expected delivery timeframe, please check your tracking information first.

If you're still having problems, contact us and we'll be happy to look into it for you.

Where necessary, we will raise a dispute or investigation with the courier. Missing, delayed or disputed deliveries will be dealt with on a case-by-case basis depending on the circumstances and the information provided by the courier.

Parcels Showing as Delivered

If your tracking shows your parcel as delivered but you haven't received it, please check:

• Around your property and any designated safe places
• With other members of your household
• With neighbours who may have accepted the parcel on your behalf
• Any delivery photograph or information provided within the tracking

If you still can't locate your parcel, please contact us and we'll raise the matter with the courier and investigate it for you.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and include photographs of the parcel, packaging and affected products where possible.

We'll review the issue and arrange the appropriate resolution on a case-by-case basis.

Need Help?

If you have any questions about your delivery or an existing order, please get in touch with us and we'll be happy to help.

MSJS Products Ltd